Home Services Economic Development San Mateo Water System and Sanitation Ofc.

San Mateo Water System and Sanitation Ofc.

Sunday, 08 May 2011 07:34 Written by Administrator
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Frontline Services Steps/Procedures Responsible Persons Duration of Work/Transaction Requirements
1. Application for New Water Service Connection
  1. Filing and verification of fully-accomplished application form and requirements
  2. Receiving and recording of request
  3. Verification of any existing water connection
  4. Approval

Clerk/OIC

Clerk/OIC
Plumbers
Manager/OIC

5 minutes

5 minutes
10 minutes
5 minutes
(Total: 25 minutes)
  • Valid ID
  • Community Tax Certificate (CTC)
  • Barangay Clearance
  • Building Permit
2. Water Service Reconnection
  1. Checking and verification of existing balance
  2. Full payment of balance & reconnection fee
  3. Issuance of maintenance order for reconnection slip

Clerk/OIC

Collector
Clerk/OIC

10 minutes
5 minutes
5 minutes
(Total: 20 minutes)

 Official receipt bearing the full payment of balance and reconnection fee
3. Repairs and Maintenance
  1. Filing of leak reports and preparation of maintenance request slip
  2. Preparation of maintenance order slip

    *Major/emergency leak repairs are always prioritized. Minor leaks are attended afterwards.

  3. Flushing of tanks and hydrants

Clerk/OIC

Clerk/OIC

 

Plumbers

5 minutes

5 minutes

(Total: 10 minutes)

Twice a year

 Request slip with details of leak
4. Billing
  1. Meter reading
  2. Deduction of payments
  3. Billing

  4. Distribution of Bills
 Meter readers/collectors
Billing clerk
Billing clerk

Collectors		 1-2 days
1-2 days
1-2 days
(Total: 3-6 days)
15 days		 Collection Report Meter Reading Cards
5. Collection
  1. Collection from diff. areas
Collectors Monthlong Water bills & official receipt
6. Posting
  1. Posting of daily collection
  2. Posting of payments
  3. Posting of current consumption
Posting clerk
Posting clerk
Posting clerk		 2 hours/day
5 days
5 days		 Daily collection report
Monthly collection report
Billing sheet/file copy
7. Production
  1. Puping of water from source
 Pump operators 8 hours/day

About the Service

  1. To provide continuous supply of safe & potable drinking water in the municipality.
  2. Maintenance of the supply system.
  3. 24/7 maintenance personnel.
  4. To cater to the needs and interest of each and every concessionaire.

Complaint/Feedback Mechanism

If your request has not been attended promptly or courteously, please send your complaints, suggestions and recommendations to the Office of the SMWSS Mana thru the following contact details:

Engr. Ruben S. Galla
SMWSS Office
Mobile No. 09059590304
This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Or you may fill-up the prescribed form and drop it in the suggestion box provided for the purpose.

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