A competent, client-friendly and a responsive department, with resilient, diligent and dedicated personnel, upholds public interest with transparency, sincerity and integrity.

Performance Pledge

We, empowered, God-loving and responsible officials and employees of the municipal government of San Mateo, are committed to give our selfless efforts and globally competitive service to our inhabitants and walk-in clients through a friendly policy breakthroughs and acceptable systems and procedures.

Service Value Statements

• We are the new breed of public servants
• We attend to our clients without time boundaries and personal mood;
• We touch the lives of our clients through a friendly and people-centered programs;
• We demonstrate respect and professionalism to our clients
• We forgo our personal interest in the discharge of our function

We uphold honesty and integrity

• We preserve and safeguard civil registration documents with integrity;
• We ensure that all clients will be served and contented;
• We observe the applicability of laws, rules and agency policies.
• We see to it that all transactions that require payments are properly receipted

Service Strategies

• We coordinate our programs with the barangays and other agencies of the government;
• We conduct information dissemination through the pulong-pulong sa barangay, broadcast media and cable television
• We create a program, duly approved by the local chief executive, touching the lives of the inhabitants
• We serve our clients with a smile and sincerity We provide a comfortable waiting area for our clients
• We employ First come, first serve policy

Civil Registry Services

Requesting a certified copy I certification of birth, marriage, death record and Civil Registry Documents I Requesting a certified copy I certification of birth, marriage, death record and Civil Registry Documents on Security Document (SECDOC)

About the Service

Civil registry documents such as birth, marriage and death certificates may be availed of by securing a certified transcript or photocopy from the office.

The mode of issuance of such documents may also be done in Security Document (SECDOC). A Security Document is a marked short size (8 x 11 %) paper that is being printed only by the Bangko Sentral ng Pilipinas for official use of the National Statistics Office (NSO) in photocopying or printing registry documents. Foreign embassies require the submission of Security Papers by Visa applicants.

Fees

How to Avail of the Service